PRIVACY POLICY

Personal Information Protection Policy

Karimoku Furniture Inc. (hereinafter, the "Company"), as a business entity of "manufacturing and sales" which is the Company's business, under the principle that the Company is in a position to set a standard for the appropriate handling of personal information as a company that contributes to society, hereby recognizes the importance of handling personal information appropriately, prescribes this Personal Information Protection Policy, has all officers and employees of the Company comply with this Personal Information Protection Policy cooperatively, and takes all possible measures to protect personal information and the rights and interests of individuals.

  1. When acquiring personal information, the Company will specify the purpose of use as much as possible and acquire personal information only to the extent necessary to achieve that purpose.
  2. When acquiring personal information in writing directly from customers, the Company will acquire personal information to the extent necessary after informing the customer of the name of the Company, the name and contact information of the personal information protection manager, the purpose of use, and other relevant information.
  3. Personal information will be used within the scope of the purpose of use to which customers have given consent. In addition, the Company will establish and implement procedures to take necessary measures to ensure that personal information is not used for purposes other than those for which it was originally intended.
  4. The Company will manage personal information in an appropriate manner and will not disclose or provide it to a third party without the consent of the customers.
  5. The Company will manage retained personal information in an accurate and up-to-date state within the necessary scope according to the purpose of use, and will take reasonable safety measures against the risk of leakage, loss, or damage of personal information and endeavor to prevent and correct such risks.
  6. When entrusting the processing of personal information to an external party, the Company will contractually obligate the external party not to leak or provide personal information to any third party and will implement appropriate management of the entrusted party.
  7. The Company will respond to complaints and consultations regarding personal information held by the Company at the Company's inquiry desk.
  8. The Company will comply with laws and regulations, national guidelines, and other standards regarding the handling of personal information.
  9. The Company will establish a personal information protection management system, which will be periodically reviewed and continuously improved.

Established:July 15, 2020
Revised:August 31, 2023
Karimoku Furniture Inc.
President and Representative Director, Masatoshi Kato

Contact for Inquiries regarding the Personal Information Protection Policy
Karimoku Furniture Inc. Personal Information Consultation Desk

470-2191
Address: 108 Kaieicho, Fujie, Higashiuracho, Chitagun, Aichi
Tel: 0120-02-3914
Email: okyakusamahonbu@karimoku.co.jp

Handling of Personal Information

[Name of Business Operator]
Company Name: Karimoku Furniture Inc.
Location of Head Office: 3-17 Hirokoji, Kariyashi, Aichi
President and Representative Director: Masatoshi Kato

[Purpose of Use]
The Company will acquire personal information in a lawful and fair manner and will use it within the scope of the "Purpose of Use" shown in the table below.
When the purpose of use is not included in the following table, the Company will use personal information after obtaining the customer's consent to the purpose of use if the personal information is acquired directly in writing from the customer or after publicizing the purpose of use if the personal information is acquired by other means.

Information
to be used		 Purpose of Use Retained
Personal Data
Personal information of customers who have registered as members at an online shop operated by the Company.
  • ・To provide online shop services.
  • ・To confirm the identity of the customer.
  • ・To purchase and deliver products.
  • ・To provide repair, support, maintenance, and other services of products, etc.
  • ・To answer inquiries from customers about products, etc., and inform customers regarding inquiries.
  • ・To send emails and other information from the Company or its business partners, etc., that notify of matters necessary for the operation of the services.
  • ・To introduce the customer to the Company's business partners after obtaining the customer's approval.
  • ・To implement and provide information about campaigns, prize offers, surveys, and coupon distribution.
  • ・To send information (newsletters) about products and services that the Company is now providing or considers providing in the future.
  • ・To improve the quality of products and services and to help develop new products and services by analyzing acquired information such as purchase history.
  • ・To prevent and respond to illegal acts, etc., that violate the Terms of Use.
 〇
Personal information of customers who have purchased products at an online shop operated by the Company without registering as members.
  • ・To provide online shop services.
  • ・To confirm the identity of the customer.
  • ・To purchase and deliver products.
  • ・To answer inquiries from customers about products, etc., and inform customers regarding inquiries.
  • ・To improve the quality of products and services and to help develop new products and services by analyzing acquired information such as purchase history.
  • ・To prevent and respond to illegal acts, etc., that violate the Terms of Use.
 〇
Personal information of customers acquired for the reservation of showrooms and
  • ・To manage reservation procedures and persons who make reservations.
  • ・To send emails and other information (including reminder emails) from the Company or its business partners, etc., that notify of matters necessary for the operation of the services.
  • ・To improve the quality of products and services and to help develop new products and services by analyzing acquired information, such as purchase history.
 〇
Personal information of customers acquired at an online shop and store operated by a third party other than the Company
  • ・To purchase and deliver products.
  • ・To answer inquiries from customers about products, etc., and inform customers regarding inquiries.
  • ・To provide repair, support, maintenance and other services of products, etc.
  • ・To send emails and other information from the Company or its business partners, etc., that notify of matters necessary for the operation of the services (including sending information through the services).
  • ・To improve the quality of products and services and to help develop new products and services by analyzing acquired information, such as purchase history.
 〇
Personal information of customers acquired through furniture warranty registration
  • ・To promptly answer inquiries from customers about products, etc., and inform customers regarding inquiries.
  • ・To provide repair, support, maintenance and other services of products, etc.
 〇
Personal information of customers who wish to receive email newsletters provided by the Company
  • ・To manage e-mail newsletter recipients and to distribute the newsletters.
  • ・To send information (newsletters) about products and services that the Company is now providing or considers providing in the future.
  • ・To improve the promotion and quality of products and services and to help develop new products and services by analyzing information such as the opening rate of delivered emails.
 〇
Personal information related to the entrusted services
  • ・To perform the entrusted services.
  • ・To contact the customer in the service prescribed under the contract.
 ー
Personal Information about inquiries and requests for the Company's information materials
  • ・To answer inquiries from customers and inform customers regarding inquiries.
  • ・To provide materials and information requested.
  • ・To send information about products and services that the Company is now providing or considers providing in the future.
 〇
Personal information about regular customers
  • ・To carry out transactions, and to perform sales information provision service, contract conclusion procedure service, transaction management service, and other services incidental thereto.
  • ・To answer inquiries and consultations, etc., made to the Company and inform regarding inquiries and consultations, etc.
  • ・To manage clients.
  • ・To send information about products and services that the Company is now providing or considers providing in the future.
 〇
Personal information about employees and retirees
  • ・To employ staff and manage personnel affairs.
  • ・To manage the health of employees.
  • ・To perform services related to the benefits package.
 〇
Personal information of recruitment applicants
  • ・To conduct employment screening and follow procedures for joining the Company.
  • ・To send information about selection and acceptance.
  • ・To prepare statistical data necessary for improving the Company's recruitment activities and for drawing up recruitment policy for the next fiscal year.
 〇
Personal information about complaints and consultations
  • ・To respond to complaints and consultations.
 〇

[Provision to Third Parties]
The Company will not provide personal information to third parties without the prior consent of the customer, except for provision to third parties with the consent of the customer or where disclosure is permitted under the Personal Information Protection Act or other laws and regulations.

[Entrustment]
In order to provide better service to customers, the Company may from time to time entrust the handling of personal information to an outside party.
In this case, the Company will select a group company or a contractor that is recognized as handling personal information appropriately (hereinafter, the "Contractor"), and prescribe necessary matters in an entrustment agreement, etc., including management of personal information, confidentiality, and prohibition of re-provision, to ensure that the customer's personal information will not be divulged, and cause the Contractor to implement proper management.

[Voluntary Provision of Personal Information]
The provision of personal information to the Company is voluntary. However, if the customer is unable to provide personal information, the Company may not be able to provide the services requested by the customer, nor may the Company respond to the customer's needs.

[Safety Management Measures]
The Company will take the following safety measures against the risk of leakage, loss, or damage of personal information.

Organizational Safety Management Measures

  • ・The Company will establish rules for the handling of personal information for each stage, including acquisition, use, storage, provision, deletion, and disposal, including handling methods, responsible persons, and persons in charge and their duties, etc.
  • ・The Company will conduct periodic audits of the status of the handling of personal information.

Human Safety Management Measures

  • ・The Company will provide employees with regular training on the handling of personal information.

Physical Safety Management Measures

  • ・In areas where personal information is handled, the Company will control the access of employees and restrict devices brought into the areas, and will implement measures to prevent unauthorized persons from viewing personal information.
  • ・The Company will take measures to prevent theft or loss, etc., of equipment, electronic media, and documents, etc., that handle personal information and will also implement encryption or password control of such equipment, electronic media, etc., when carrying them, including in-house transfer.

Technical Safety Management Measures

  • ・The Company will execute access control to limit the scope of persons in charge and personal information databases, etc., that they handle.
  • ・The Company will introduce a mechanism to protect the information system that handles personal information from unauthorized access from outside sources or from unauthorized software.

Understanding of External Environment

  • ・The Company will implement safety management measures after understanding the system for protecting personal information in foreign countries where personal information is stored.

[Automatic Acquisition of Information]
This website uses Cookies and Local Storage. Cookies/Local Storage is a mechanism by which a website provider writes and stores data on a visitor's computer through an Internet browser.

(1) The Company Group uses Cookies to identify customers' computers and enable them to use services when visiting its website. Therefore, by storing Cookies on a computer, customers do not have to repeatedly enter the same information, and the convenience of accessing the website on a browser is improved.
In addition, the Company uses the following services in order to improve customers' convenience. The manner in which the Company collects and uses access information is prescribed by the terms of use and privacy policy of each service.

  • ・ChatPlus

ChatPlus Privacy Policy:https://chatplus.jp/privacy/

(2) The Company Group may use the information collected using Cookies to analyze the website usage status of customers (access status, traffic, routing, etc.) and use it to improve the performance of the websites or to enhance or improve the services that the Company provides to customers.
In addition, the Company uses the following services to understand the usage status of the website operated by the Company.
The manner in which the Company collects and uses access information is prescribed by the terms of use and privacy policy of each service.

  • Google Analytics

The manner in which the Company collects and uses access information is prescribed by the Google Analytics Terms of Service and Google Privacy Policy.

Google Analytics Terms of Service:https://marketingplatform.google.com/about/analytics/terms/us/

Google Privacy Policy:https://policies.google.com/privacy?hl=en-US

The customers' information collected, recorded, and analyzed by Google Analytics does not include any personally identifiable information. To disable these features, the customer should disable Cookies by changing the customer's browser settings or by using the Google Analytics Opt-out Add-on.

Google Analytics Opt-Out Add-on:https://tools.google.com/dlpage/gaoptout/?hl=en

(3) The Company Group may distribute behavior-targeted advertisements through its website and affiliated advertising delivery service providers.

Customers can select the setting of sending and receiving Cookies from "Allow all Cookies", "Reject all Cookies", "Notify users when Cookies are received" and other settings. The setting method differs depending on the browser. Refer to the "Help" menu of your browser for instructions on Cookie settings.
However, please note that if the customer selects the "Reject all Cookies" setting, the customer may be restricted in using various services on the Internet, such as not being able to receive services that require authentication.

[Request for Disclosure, etc., of Personal Information]

  • 1

    The Company will, upon conducting an in-house investigation of personal information, respond without delay to the customers' request for notification of the purpose of use, disclosure, correction, addition, or deletion of contents, suspension of use, deletion and suspension of provision to third parties, and disclosure of records provided to third parties (hereinafter, the "Disclosure, etc.")
    * However, depending on the content of the request, the Company may not be able to respond to the Disclosure, etc. In that case, the Company will answer the reason therefor.

  • 2

    When making a request for Disclosure, etc., please do so via mail in accordance with the following procedure. If there is any incomplete or missing information in the content of the request, that request may not be accepted.

  • 3

    Any personal information received via the "Request for Disclosure, etc., of Personal Information" will be used for responding to inquiries and will not be used for other purposes.

When requesting
in person

When requesting the Disclosure, etc., please prepare the following documents and send them by delivery-certified mail.

  • 1

    Request for Disclosure, etc., of Personal Information
    Please download the above file and fill in the required information.

  • 2

    Documents necessary for identification:
    A copy of documents that can confirm the customer's name and current address, such as a driver's license, passport, or health insurance card.
In case of requesting by
an agent

If the person making a request for the Disclosure, etc., is a legal representative or an agent delegated by the customer, in addition to the documents set forth in the preceding paragraph, please enclose the following documents.

[In case of a legal representative]

  • 1

    Documents to identify the presence of legal right to represent: A transcript of the family register or, in the case of a person with parental authority, a copy of health insurance card that indicates family dependents is acceptable.

  • 2

    Documents to identify a legal representative:
    A copy of documents that can confirm the legal representative's name and current address, such as a driver's license, passport, or health insurance card.

[In case of an agent authorized by the customer]

* For details regarding the Disclosure, etc., please contact the Request for Disclosure, etc., Desk.

[Contact for inquiries and requests for the Disclosure, etc., regarding personal information]

Name Karimoku Furniture Inc.
Location 108 Kaieicho, Fujie, Higashiuracho, Chitagun, Aichi 470-2191
Personal
Information
Protection
Manager		 Ikuji Yamada
Contact Phone:0120-02-3914 (Customer Service)

Email: okyakusamahonbu@karimoku.co.jp

Established: September 30, 2023